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Search for: Operations Management
Found: 56 Products
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Cases
Sproxil: Saving Lives
by Dr. Prashant Yadav
Product Type: Case  Publication Date: 03/2013  Product ID#: 1-429-324  Length: 16pages
As he read the media reports on Sproxil’s successful completion of the first phase of the company’s work in Nigeria, Ashifi Gogo wondered if such successes would be one of very many for Sproxil or if it was one of a kind. Sproxil now had a proven technology in place and Gogo had identified the regions he would like to enter with his technology. But he was still reviewing data on national markets to determine which markets to enter, as well as the right business model to use: a pure for-profit model or a so
Small Parts, Big Problems: Fastener Management at American Turbochargers, Inc.
by Dr. Gunter Dufey, Dr. Albert Shih
Product Type: Case  Publication Date: 03/2013  Product ID#: 1-429-290  Length: 16pages
In an extremely competitive market, ATI had to keep costs as low as possible to remain a global leader. The ATI facility was the largest in the world by production volume, and the cost of the material and parts that went into production accounted for 75% of the total manufacturing cost on average; but for some, it was close to 95%. It was up to Brad Rogeman, Director of Procurement at American Turbochargers, Inc.’s (ATI) production facility in Cincinnati, Ohio, to keep that margin as high as possible.
Jamba Juice and the Foam Cup
by Andrew Hoffman
Product Type: Case  Publication Date: 02/2013  Product ID#: 1-429-298  Length: 20pages
Environmental issues increasingly influence many aspects of business including strategy, public relations, and supply chain operations. This case centers on whether or not Jamba Juice, a publicly held smoothie company, should respond to online public pressure to cease use of polystyrene foam cups. Students will explore how companies respond to public scrutiny and consider what actions make business sense for companies when faced with the public’s increasing demands for companies to be more sustainable.
Honey Care’s New Business Model and Side-Selling Issue (Videos)
by Ted London
Product Type: Audio/Video  Publication Date: 02/2013  Product ID#: 1-429-320  Length: 0pages
Click on the preview PDF at the right to view the video. Ted London of the William Davidson Institute speaks with Madison Ayer, CEO of Honey Care Africa.
ABT Associates: Scaling Indoor Residual Spraying for Malaria Prevention in Africa
by Ravi Anupindi, Colm Fay
Product Type: Case  Publication Date: 02/2013  Product ID#: 1-429-272  Length: 36pages
In the summer of 2011 Abt Associates was awarded a contract to implement indoor residual spraying (IRS) in up to 17 countries in sub-Saharan Africa based on successes the company had with its IRS program in Uganda. The company had come a long way since it took over the Uganda project in 2009 from the previous contractor.
Just Baked Inventory Management
by Eric Svaan
Product Type: Exercise  Publication Date: 01/2013  Product ID#: 1-429-318  Length: 10pages
What’s better than a Just Baked cupcake? Nothing really, especially when inventory decisions about the cupcakes are also so good that customers are satisfied, stores are profitable, and the company grows. This classroom exercise leads students through stepwise computations applying proven inventory management rules to make retail store stocking and material purchasing decisions effectively.
BUSI 672-- Global Supply Chain Management (U. Maryland, Spring 2013)
by None Selected
Product Type: Case  Publication Date: 01/2013  Product ID#: 1-429-315  Length: 46pages
This coursepack is for BUSI 672 - Global Supply Chain Management, taught by Professor Thomas Corsi at the Smith School of Business at the University of Maryland.
REI Rentals
by Damian Beil, Wallace Hopp
Product Type: Case  Publication Date: 01/2013  Product ID#: 1-429-292  Length: 20pages
Kirk Myers, REI’s Manager of Corporate Social Responsibility (CSR), twirled his pen around his thumb and forefinger. Staring out the window toward misty Mt. Rainier, Myers thought hard, recalling a conference call with his boss, CSR Director Kevin Hagen, and Retail Operations Manager Teresa Mueller several weeks before. At the end of the conversation, Myers was tasked with an assignment outside his usual realm of responsibility—find a way to optimize the rental program across REI retail locations to maximiz
Business Model Innovation at TutorVista
by C.K. Prahalad, M.S. Krishnan
Product Type: Profile  Publication Date: 12/2012  Product ID#: 1-428-916  Length: 24pages
Krishnan Ganesh tries to find the right business model to connect students in the US to remote tutors in India. A former BOP company owner, Ganesh finds ways to overcome language barriers as well as many of the preconceived notions US consumers have about outsourcing.
Process Measures: Basic Concepts and Definitions
by Eric Svaan
Product Type: Reference  Publication Date: 12/2012  Product ID#: 1-429-247  Length: 4pages
This note describes and defines concepts used by operation management professionals to categorize operations processes such as flow rate, Little's Law, and inventory turns. Using this note, students can obtain a basic understanding of operation process terms.
Managing Inventories
by Eric Svaan
Product Type: Conceptual Note  Publication Date: 11/2012  Product ID#: 1-429-246  Length: 12pages
This note introduces inventory concepts, tradeoffs involved in their management, and tools for effective inventory decision-making. Students will gain a useful background about inventory management issues, preparing and discussing operations cases, and making good inventory management decisions.
Alexander & Thurston: Inventory Management
by Wallace Hopp
Product Type: Case  Publication Date: 11/2012  Product ID#: 1-429-293  Length: 8pages
The president and CEO of A&T has expressed the opinion that there is too much spare-parts inventory in the system, both at the DC and in the field. He believes that, through better inventory management, inventory can be reduced from its present level while customer service is improved...
Note on Linear Programming: A Brief Overview
by Roman Kapuscinski
Product Type: Conceptual Note  Publication Date: 11/2012  Product ID#: 1-429-307  Length: 4pages
Case blurb here
Note on the Use of Solver in Excel
by Roman Kapuscinski
Product Type: Conceptual Note  Publication Date: 11/2012  Product ID#: 1-429-308  Length: 10pages
Solver also allows for inclusion of various constraints (e.g., available budget, storage space, or maximum work-hours). By varying the values of input cells, we can see how the value of our objective function (say, profit) changes. Consequently, for small problems we can manually find the best values of input cells. For bigger problems, however, the manual search becomes quite tedious. Solver is very systematic and efficient in performing the search.
GoodBelly—Excel Spreadsheet
by Hyun-Soo Ahn
Product Type: Teaching Tool  Publication Date: 09/2012  Product ID#: 1-429-273  Length: 1pages
GoodBelly is trying to boost its sales at grocery stores like Whole Foods Market. As a small start-up, GoodBelly must optimize the allocation of its limited marketing budget. It currently promotes through in-person demonstrations in stores, but management is concerned that these demonstrations are not effective enough to justify the cost. It is up to GoodBelly's student intern, Car...
Note on Waiting Lines—spreadsheet
by Eric Svaan
Product Type: Teaching Tool  Publication Date: 08/2012  Product ID#: 1-429-243  Length: 1pages
Ever stepped into line at the grocery store and wondered how long you would be there? This spreadsheet accompanies the "Waiting Lines" Conceptual Note and allows students to practice the VUT equation with different input values.
Cisco - Supply Chain Risk Mgt (H1N1)
by Ravi Anupindi
Product Type: Case  Publication Date: 07/2012  Product ID#: 1-428-881  Length: 32pages
Cisco's story will expose students to supply chain risk management (SCRM). Cisco's simulation of a flu outbreak in Asia will leave students with a better understanding of how to utilize SCRM programs.
GoodBelly: Using Statistics to Justify the Marketing Expense
by Hyun-Soo Ahn
Product Type: Case  Publication Date: 07/2012  Product ID#: 1-429-252  Length: 6pages
GoodBelly is trying to boost its sales at grocery stores like Whole Foods Market. As a small start-up, GoodBelly must optimize the allocation of its limited marketing budget. It currently promotes through in-person demonstrations in stores, but management is concerned that these demonstrations are not effective enough to justify the cost. It is up to GoodBelly's student intern, Car...
Note on Project Management
by Jim Reece, Eric Svaan
Product Type: Conceptual Note  Publication Date: 07/2012  Product ID#: 1-429-244  Length: 14pages
Whether you are constructing a new building, installing a new computer, or introducing a new product to the market, you are using project management strategies to get from A to B. This note concentrates on the Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT). By reading this note, students will find that these techniques have been designed to ensure hig...
Note on Waiting Lines: Variability, Utilization, and Inventory
by Eric Svaan
Product Type: Conceptual Note  Publication Date: 07/2012  Product ID#: 1-429-242  Length: 6pages
Have you ever stepped into line at the grocery store and wondered how long you would be waiting there? This note answers that question by describing the average wait time an item is expected to spend in queue given different input values for service time, inter-arrival time, and the number of service channels (e.g., the number of checkout lines at the grocery store). This note is a...
Supplier Selection at Casturn Systems (A)
by Damian Beil, Izak Duenyas
Product Type: Case  Publication Date: 04/2012  Product ID#: 1-429-248  Length: 14pages
Miguel Haro, director of Control Systems in Casturn’s Transmission Division, had returned to his desk after witnessing an online reverse auction for O-rings. Although supplier training for the event had been rushed, Haro’s Global Commodity Manager Mary Konchesky was confident that the event would yield significant cost savings. One bid stuck out from the rest: the incumbent supplie...
Oz TV
by Izak Duenyas
Product Type: Case  Publication Date: 04/2012  Product ID#: 1-429-240  Length: 6pages
This year, television service provider Oz TV’s financial figures are troubling, despite steady demand. Is operational performance hurting financial performance? Oz customers rent a set-top box when they buy their programming package. Set-top boxes drive Oz’s key performance indicator: utilization. Students examine Oz’s box-return process in order to discover the link between financ...
Supply Chain Risk Management at Cisco (VIDEO)
by Ravi Anupindi
Product Type: Audio/Video  Publication Date: 09/2011  Product ID#: 1-429-193  Length: 0minutes
In this companion to the Cisco case regarding the company's response to the H1N1 virus threat, Professor Ravi Anupindi discusses Cisco' supply chain risk management program with Mr. Kevin Harrington, Vice President of Global Operations; Lance Solomon, Senior Manager in Cisco’s risk management group; and John O’Connor, Director of Supply Chain Management and their supply chain risk...
Lewis Stone
by William Lovejoy
Product Type: Case  Publication Date: 06/2011  Product ID#: 1-429-130  Length: 5pages
Lewis Stone is a small, Midwestern company that manufactures plastic parts. The company has been hit hard by the 2008 recession and must move its headquarters to a region with lower labor costs. With a labor negotiation on the horizon, Lewis Stone's management must decide whether to inform the union leaders of the company's decision to relocate the company.
Kellogg's Cereal Production Process
by Izak Duenyas
Product Type: Exercise  Publication Date: 06/2011  Product ID#: 1-429-164  Length: 9pages
Kellogg Company, one of the largest cereal companies in the world, is struggling with inefficient production flows. The popular Raisin Bran and Frosted Flakes cereals are produced on the same production line. The process is often starved of cereal, which is costing Kellogg thousands of dollars every day in lost revenue. John A. Bryant, Kellogg’s chief executive officer, must come u...
ITC e-Choupal 3.0
by C.K. Prahalad, M.S. Krishnan
Product Type: Case  Publication Date: 05/2011  Product ID#: 1-428-915  Length: 24pages
This case study is an in-depth analysis of ITC’s initiative to develop third-generation e-Choupals, or internet-enabled computer stations based in villages. The first e-Choupals provided information on weather, best practices, crop details, market prices, and important local news to farmers in 1999. The third generation e-Choupals are envisioned to mitigate a lack of information ab...
LanServe Corporation (A)
by William Lovejoy
Product Type: Exercise  Publication Date: 12/2010  Product ID#: 1-429-127  Length: 4pages
This case explores the LanServe Corporation, a company that focuses on manufacturing low to mid-range network servers. As a low cost server provider, LanServe is facing a series of decisions surrounding how it should manufacture its products. Data surrounding the company's operations are provided, leaving students to answer the question of how to optimally structure LanServe's oper...
Sustainability at Detroit Edison
by Owen Q. Wu
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-143  Length: 10pages
Electric utility companies have been at the forefront of the sustainable development challenge. This case describes Detroit Edison's sustainability strategies in transforming its fossil generation assets. This case complements existing cases on the development of renewable energy sources by describing transition strategies and merits and costs of displacement and transition strateg...
Grainger
by Amitabh Sinha
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-084  Length: 17pages
Grainger is a distributor of MRO (maintenance, repair, and operations) equipment, based in the US. Most revenues were from the US in 2008, but Grainger was positioning itself to expand its limited global presence. Grainger was increasing the volume of private-label products, which offer higher margins and meet price points. These private label products were sourced primarily from...
Managing the Value Chain
by Robert E. Kennedy
Product Type: Conceptual Note  Publication Date: 12/2010  Product ID#: 1-429-011  Length: 8pages
This note explains the considerations involved in determining a firm’s vertical, horizontal, and geographic scope. It is organized into five sections: An introduction that presents important questions related to strategy formulation that managers face after mapping their firm's value chain; a second section that provides a brief introduction to Transactions Cost Economics, a framew...
The Value Chain of Fashion Goods
by Scott A. Moore
Product Type: Conceptual Note  Publication Date: 12/2010  Product ID#: 1-429-005  Length: 7pages
This note profiles two companies--Gap Inc. and Deckers Outdoors Corp--with a focus on their value chains. It includes financial information and breaks down the parts of the two companies' value chains for students to analyze and compare. It is intended to be preceded by "Note on the Value Chain: A Framework for Analyzing Firm Activities." This case is included in Module 1 of the co...
Ford Motor Company in the 1920s
by Robert E. Kennedy
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-003  Length: 4pages
This mini-case provides a concise description of Ford's early history, highlighting milestones like the debut of the Model T, the use of labor specialization, the first moving assembly line, the famous "$5 a day" plan for employee motivation, etc. The mini-case focuses on the challenges that Henry Ford faced (timing production activities, industrial shortages, price increases, etc.
LanServe Corporation (B)
by William Lovejoy
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-128  Length: 3pages
This case builds upon LanServe Corporation (A). LanServe, a company that designs low to midrange servers, is facing increased demand for its services and has to choose between lines and cells to redesign its production process. Price data and capacity calculations are presented for each option, and students are asked to make and justify recommendations each way.
Midco Pharmaceuticals
by William Lovejoy
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-129  Length: 12pages
This case follows Laura Milanes as she defines the problems facing Midco Pharmaceuticals, a leading manufacturer of store brand over-the-counter (OTC) drugs and vitamins. Students analyze Midco's new-product development (NPD) process. This requires critical-path, capacity, and process flow analysis. Students then conduct a cost-benefit analysis and make recommendations.
Autoprime Corporation
by William Lovejoy
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-131  Length: 7pages
The case describes the frustrating experiences of Alice Reinhart who is hired by Autoprime as a production foreman to help their Ohio manufacturing plant transition to Just-in-Time (JIT) production. More than just a process improvement problem, the case asks students to consider all aspects of change management including overcoming resistance at the floor level and the importance o...
Highland Hospital Operating Room Scheduling
by William Lovejoy
Product Type: Exercise  Publication Date: 12/2010  Product ID#: 1-429-132  Length: 3pages
This case uses the example of a hospital operating room to teach students how to make decisions based on a quantitative operational analysis. Students are asked to consider issues with capacity and variability, and choose a future action that the hospital must take in order to remedy its delay and waiting problems.
eChoupal - ITC, Ltd.
by C.K. Prahalad
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-150  Length: 33pages
In setting up rural farmer-entrepreneurs with Internet access, and using modern technology to accurately weigh farmers crops (and paying them promptly), ITC's eChoupal system is transforming India's agricultural supply chain, reducing systemic corruption and giving farmers both better prices for their crops and a sense of dignity and confidence in being connected to the rest of the...
Selling Health
by C.K. Prahalad
Product Type: Case  Publication Date: 12/2010  Product ID#: 1-429-156  Length: 27pages
Around the world, 2.2 million people die from diarrheal disease every year. Children are especially at risk - one child dies every 30 seconds. India alone contributes thirty percent of the world's diarrheal deaths. By teaching and demonstrating the benefits of handwashing through both UN and branded programs that reach into the villages, Hindustan Lever Ltd. is reducing infectious...
EMRI
by C.K. Prahalad, M.S. Krishnan
Product Type: Case  Publication Date: 11/2010  Product ID#: 1-428-917  Length: 19pages
Emergency Management and Research Institute (EMRI) is a pioneer and leader in emergency management in India. The EMRI ecosystem integrates resources such as ambulances, EMTs, call center operators, physicians, a network of hospitals, and IT systems with cutting-edge research to save lives. EMRI has been extremely successful in delivering consistent high-quality services at the lowe...
Middletown General Hospital ER
by William Lovejoy
Product Type: Exercise  Publication Date: 10/2010  Product ID#: 1-429-133  Length: 4pages
This case uses the example of a Hospital's Emergency Department to introduce Little's formula of I = RT, a fundamental law in the operations management. Through a series of questions, the case guides students through issues of capacity, marginal profits, costs, and inventory. The case also asks students to consider hypothetical scenarios and make decisions backed by their calculati...
Variability, Buffers and Inventory
by William Lovejoy
Product Type: Conceptual Note  Publication Date: 05/2010  Product ID#: 1-429-081  Length: 12pages
Most production systems are faced with the problem of variability. Customer demand for finished products may vary over time, as may the availability of raw materials and the processing capacity at various stages in the system. This note will discuss some of the types of variability, the consequences of variability, the role of inventory in systems with variability, and possible res...
Note on a Taxonomy of Process Types
by William Lovejoy
Product Type: Conceptual Note  Publication Date: 05/2010  Product ID#: 1-429-083  Length: 12pages
This note describes the spectrum of process types, focusing on two pure cases in detail, flow shops and job shops. The note describes the characteristics of flow shops and job shops, how they operate, opportunities for competitive advantage, and the decision hierarchies involved in each. Also, other realistic process types are introduced, including batch flow processes, projects, a...
Capacity Management Note
by William Lovejoy
Product Type: Conceptual Note  Publication Date: 05/2010  Product ID#: 1-429-082  Length: 8pages
Production capacity can be defined as the maximum rate at which a productive system can convert inputs into outputs. Capacity is typically measured as output per unit of time, that is, as a throughput rate (e.g., tons per hour). Measuring capacity is simplest for a single machine making a single standard product. Most productive systems, however, consist of an assemblage of people...
Petro Refinery: Product Mix Optimization
by Izak Duenyas
Product Type: Exercise  Publication Date: 04/2010  Product ID#: 1-428-999  Length: 12pages
Petro Refinery LLC, a crude oil refinery, faces an issue common in many production and service industries: finding the optimal product mix or input mix. A central difficulty is that each product consumes different amounts of the firm’s shared resources, but contributes different revenues toward the firm’s fixed costs. Managers do not necessarily want to sacrifice the production of...
Left Shoe Company
by Scott A. Moore
Product Type: Profile  Publication Date: 02/2010  Product ID#: 1-429-034  Length: 5pages
This is a concise profile of Left foot Company, the customized shoe business of Finland’s leading casual footwear manufacturer, Pomarfin Ltd. It includes a brief history of Pomarfin and Left foot Company as well as a description of the The left Process of ordering customized shoes—which includes scanning of customers’ feet, transferring of data on a Content Management System, and...
China Mobile and Climate Change
by Jacob Park, Rick Bunch
Product Type: Case  Publication Date: 02/2010  Product ID#: 1-428-876  Length: 36pages
In September 2009, Chinese President Hu declared that China would reduce the amount of carbon dioxide it emits by a notable margin by 2020 and work to develop a green economy. At the same time, the Chairman of the largest telecom company in China (China Mobile) was awaiting the release of his company’s third CSR report, as well as the conclusion of the Green Action Plan, a comprehe...
Toyota's Production System
by Scott A. Moore
Product Type: Profile  Publication Date: 01/2010  Product ID#: 1-429-018  Length: 8pages
This profile provides an overview of the Toyota Production System and the concepts of “Lean manufacturing” and “Kaizen” associated with it. The profile also describes current issues Toyota faces in light of recent quality and image problems. This case is included in Module 2 of the course Business Thought & Action.
Dell Inc.'s Production System
by Scott A. Moore
Product Type: Mini-Case  Publication Date: 01/2010  Product ID#: 1-429-017  Length: 8pages
This mini-case details the history of Dell and its made-to-order production system. From a simple computer assembly and delivery company, Dell grew to dominate the PC industry by leveraging information and focusing on efficiency throughout the supply chain. However, changes in consumer tastes and supplier cost structure led to the decline of Dell’s performance in 2005. What happene...
Note on Google AdWords
by Scott A. Moore
Product Type: Profile  Publication Date: 12/2009  Product ID#: 1-428-996  Length: 5pages
This profile describes Google AdWords, which offers advertisers placements on search results pages and affiliated web sites. AdWords is a major driver of Google's revenue.
Remanufacturing at Cummins, Inc.
by Brian Talbot, Xiuli Chao
Product Type: Case  Publication Date: 11/2009  Product ID#: 1-428-798  Length: 18pages
Cummins is one of the world’s largest manufacturers and remanufacturers of diesel engines. This case focuses on their largest remanufacturing business, which is based in the U.S. and Mexico. The competitive landscape for this industry is described along with a fairly detailed look at Cummins’ forward and reverse supply chains and their remanufacturing operations.
Creative Calligraphy Invitations
by Izak Duenyas
Product Type: Exercise  Publication Date: 11/2009  Product ID#: 1-428-837  Length: 4pages
You and your roommate are launching a calligraphy business out of your two-bedroom apartment. Will this business be profitable? That is the question students evaluate with “Creative Calligraphy Invitations (CCI).” CCI creates one-of-a-kind handwritten invitations, which are in high demand for weddings, holidays, parties, and corporate functions. Calligraphy requires special talent,...
Boeing: The Fight for Fasteners
by Ravi Anupindi
Product Type: Case  Publication Date: 11/2009  Product ID#: 1-428-787  Length: 26pages
Boeing originally was scheduled to deliver the Dreamliner to airline customers in mid-2008. However, after five announced delays over two years, the company was forced to postpone the first test flight. One driver for the delay was an industry-wide shortage of aerospace fasteners, the hardware that held the aircraft together. Engineers at Boeing never could have imagined that faste...
Lean Process Improvements at Cleveland Clinic
by Izak Duenyas
Product Type: Case  Publication Date: 05/2009  Product ID#: 1-428-795  Length: 18pages
This case study teaches students about lean process improvement projects at the Cleveland Clinic, one of the world's leading hospital systems. The majority of the case focuses on one lean improvement project and leads the student step-by-step through the Kaizen events, and the tools, approaches and outcomes of the project. The case study ends with two short mini-cases on additional...
Maritime Transportation
by Ravi Anupindi
Product Type: Conceptual Note  Publication Date: 01/2009  Product ID#: 1-428-712  Length: 30pages
This conceptual note is focused on one of the most important aspects of international trade and commerce – maritime transportation. The majority of global trade, in fact more than 90 percent of world trade in terms of tonnage, travels by sea. From raw materials to finished consumer goods, this system is vital to the world economy. This note outlines the key aspects, players, and ch...
The Services Shift
by Robert E. Kennedy
Product Type: Book  Publication Date: 01/2009  Product ID#: 1-429-336  Length: 352pages
If you’re an active manager in the first decade of the twenty-first century, you already know about the phenomenon of globalization in the manufacturing sector—although perhaps you don’t know the full scope of that phenomenon. But by any measure, it’s enormous. In 2006, the U.S. trade-to-GDP ratio was 28.0 percent, compared with 11.1 percent in 1970 and 20.4 percent in 1990.1 In 2006, U.S. companies committed $60 billion to new manufacturing foreign direct investment ...
Capacity Mgt. at St. Mary's Hospital
by Izak Duenyas
Product Type: Case  Publication Date: 11/2008  Product ID#: 1-428-724  Length: 12pages
This case explores the capacity management challenges facing the Surgical Intensive Care Unit at St. Mary's Hospital. Recent increases in the number of patients have led to a demand for beds that exceeds the supply, especially at certain times of the week. This has resulted in a number of problems, including increasing costs for the hospital.
 
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